INFORMATICS

Compatibility Mode setting can cause problems when you try to install application

1. Right click a application shortcut (on the desktop, on the Start menu, etc.) or right click on application.exe in local folder in Program Files or in Program Files (x86)
2. Choose Properties and click the Compatibility tab
3. In this tab, remove any and all check marks

Specifically for this issue, you should remove the check from the box next to Run this application in compatibility mode and click OK.

Another way - another way to delete the entry in the registry

1. On the keyboard, press (the Windows key)+R to open Run
2. In the Run dialog type: regedit and click OK, which will open the Registry Editor
3. Click Yes in the User Account Control dialog (if necessary)
4. Browse to:
   HKEY_CURRENT_USER\Software\Microsoft\Windows NT\CurrentVersion\AppCompatFlags\Layers
5. Click Layers to select it
   Note: You may want to look in the right pane to see if things besides application are listed and you may need to expand the Name column to see the path (this is usually C:\Program Files\...\application.exe); if multiple items are listed, click just the application one to select it
6. Press Delete on the keyboard
7. Click Yes in the Confirm Key Delete dialog.